One helpdesk for everyone in your business. AI takes the request and the routine fixes, one senior engineer is accountable, and you get one predictable invoice.
Email, phone or portal. Every request gets a ticket number and a named owner, and your staff can see where it stands without chasing.
Updates, disk space and backups are checked for you, so fewer faults reach your staff.
Passwords in a vault, a list of every device, and notes on how things are set up. The knowledge belongs to you.
A flat company fee plus a price per user. Remote support is included, and projects are quoted before work starts.
What to replace, what to keep and what it will cost, reviewed with you on a schedule.
Each package is a signed service level agreement with a response target and a monthly report. A flat company fee plus a price per user, per month.
The service desk, monitoring and an engineer behind it.
R395 per user, per month, plus R1 500 company fee. Excl. VAT
Engineer responseEngineer in business hours
Core plus your accounts, backups and staff changes looked after.
R695 per user, per month, plus R1 500 company fee. Excl. VAT
Engineer response1 business hour for critical incidents
Managed plus planning, compliance evidence and priority.
R995 per user, per month, plus R1 500 company fee. Excl. VAT
Engineer response1 business hour, priority queue
We look at your accounts, backups, updates and network and send a short written report.
A plan recommendation, a monthly price and a list of anything that needs fixing first.
Access handed over, devices registered, passwords stored safely and your staff added to the helpdesk.
Your staff get one email address and one number. Everything from then on is ticketed.
If yours is not here, phone 079 794 1083.
Yes. Many clients keep an in-house person for day-to-day questions and use us for the helpdesk overflow, security, cloud administration and projects.
You give notice and ask for your passwords and documentation. We give you a checklist of what to request and handle the technical handover with them directly.
The helpdesk hours, how quickly we respond by urgency, what is included in the monthly price and how we report on it. You see the full agreement before you sign.
No. Plans run month to month and you can leave on 30 days' notice with all your documentation and passwords. Onboarding costs one month's fee, waived if you commit to 12 months.
On-site visits, software licences, hardware and projects such as migrations or office moves. Each is quoted separately so nothing arrives on an invoice unannounced.
Yes, along with phones and tablets used for work email.
A free IT health check looks at your accounts, backups, updates and network, and gives you a short written report. No obligation.