INTE SYSTEMS
Client sign in Free IT health check

Two ways to pay: a monthly plan, or by the hour.

Businesses that want cover take a plan and call as often as they need. Home users and one-off jobs pay only for the time used.

Business plans Home and ad hoc rates

For businesses: monthly SLA plans

A flat company fee plus a price per user. Licences are billed separately at list price with no markup.

Core

The service desk, monitoring and an engineer behind it.

R395 per user, per month, plus R1 500 company fee. Excl. VAT

Engineer responseEngineer in business hours

  • Helpdesk by email, phone and portal, with AI first response rolling out
  • Remote support from an engineer in business hours
  • Monitoring, patching and endpoint protection
  • Standard requests: password resets, licences, mailbox access
  • Monthly evidence report
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Managed

Core plus your accounts, backups and staff changes looked after.

R695 per user, per month, plus R1 500 company fee. Excl. VAT

Engineer response1 business hour for critical incidents

  • Everything in Core
  • Microsoft 365 or Google Workspace administration
  • Multi-factor sign-in and identity hardening
  • Backup monitoring with scheduled restore tests
  • Staff onboarding and offboarding included
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Complete

Managed plus planning, compliance evidence and priority.

R995 per user, per month, plus R1 500 company fee. Excl. VAT

Engineer response1 business hour, priority queue

  • Everything in Managed
  • Quarterly review and technology roadmap
  • Evidence pack for POPIA and cyber insurance questionnaires
  • Security awareness training
  • After-hours callback on critical incidents, as a target
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How a plan is billed

One invoice a month: the company fee plus the per-user price for everyone on the plan. It does not go up when your staff call more.

Included, however often you call

  • Remote helpdesk support for every person on the plan
  • Standard requests such as password resets, licences and mailbox access
  • Monitoring, patching and the monthly report
  • Everything else listed on your plan above

Billed on top, and quoted first

  • On-site visits, at the hourly rate below plus travel
  • Projects such as migrations, office moves and new servers
  • Hardware and software licences, at cost with no markup

Example: 12 people on Managed

Company fee
R1 500
12 users at R695
R8 340
10 helpdesk calls that month
Included
New starter set up
Included
Monthly total, excl. VAT
R9 840

A two-hour on-site visit that month would add R1 700 plus travel, quoted before the visit.

Estimate your monthly cost

Count the people who use a computer or work email. Shared reception or warehouse machines count as one user each.

Plan

Estimated monthly costIncludes the company fee. Excludes VAT, licences, hardware and on-site visits.

For home users and one-off jobs: pay by the hour

No contract and no monthly fee. For individuals, home offices and businesses that are not on a plan. Prices exclude VAT.

Remote and ad hoc support
R850 per hour

Billed in 15-minute blocks of R212.50.

On-site support
R850 per hour

One-hour minimum, plus travel, within Johannesburg.

After hours
R1 275 per hour

Evenings, weekends and public holidays, by arrangement.

Prepaid block
R7 500 for 10 hours

Works out at R750 per hour, remote or on-site.

How pay-by-the-hour is billed

You pay for the time an engineer spends on your problem, measured in 15-minute blocks. We tell you the likely time before we start.

  • The shortest charge is one 15-minute block
  • A call that runs over is billed to the next 15 minutes
  • A prepaid block of hours lowers the hourly rate and does not expire while you are a client
  • If we cannot fix it, we tell you what will

Calling most weeks? A monthly plan usually costs less and gets you a response target.

Home and personal IT help

Example: you call 10 times in a month

10 calls of 15 minutes each
2.5 hours
2.5 hours at R850
R2 125
Monthly fee
None
Total, excl. VAT
R2 125

With a prepaid block the same calls use 2.5 of your 10 hours, at R750 per hour, and 7.5 hours remain.

Pricing questions

Plan or pay by the hour: which costs less?

If you log more than a few requests a month, a plan usually works out cheaper and gets you a response target. For the occasional job, paying by the hour is fine. We will tell you which suits you after the health check.

Is there a limit on how often we can call on a plan?

No. Remote support for the people and systems on your plan is included, whether that is one call a month or thirty. Work that is really a project, such as a migration or an office move, is quoted separately first.

Why a company fee as well as a price per user?

Monitoring, documentation, the monthly report and an accountable engineer cost the same whether you have five people or fifty. Charging for them once keeps the per-user price lower as you grow.

Is there a set-up fee or a long contract?

Onboarding costs one month's fee, waived if you commit to 12 months. Otherwise plans run month to month and you can leave on 30 days' notice with all your documentation and passwords.

Is there a minimum number of users?

Plans are designed for 5 to 150 users. If you have fewer than five, phone us and we will say honestly whether a plan or pay-by-the-hour suits you better.

What does an on-site visit cost?

The on-site rate above, with a one-hour minimum, plus travel. Most problems are fixed remotely and never need one.

Can we change plans later?

Yes, from the start of any month.

Do prices include VAT?

No. Prices on this page exclude VAT.

Not sure where your IT stands?

A free IT health check looks at your accounts, backups, updates and network, and gives you a short written report. No obligation.

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