Privacy and POPIA notice
Who we are
INTE SYSTEMS, Johannesburg, South Africa. Our Information Officer is Quinton Gillman, hello@inte.systems.
What we collect and why
- Enquiry and health check forms: your name, company, phone number, email address and message, so we can reply and prepare a proposal.
- Support requests: your name, contact details and a description of the problem, so we can create and resolve a ticket.
- Client systems: when we support your business we may see personal information held in your systems. We handle it only as needed to do the work you have asked for, as your operator under POPIA.
How AI is used
Where an AI assistant helps sort a request or draft a reply, it is given the ticket content needed for that task. We say when a message was written by AI, and you can ask for your tickets to be handled by an engineer only.
Who we share it with
Service providers who host our helpdesk, email and website, under agreements that require them to protect it. We do not sell personal information.
How long we keep it
Enquiries that do not become a client relationship are deleted after 12 months. Ticket records are kept for the length of the client relationship and as long afterwards as the law requires.
Your rights
You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Contact our Information Officer. You may also complain to the Information Regulator at inforegulator.org.za.
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