AI does the routine. An engineer owns the result.
Most of the wait in IT support is logging, sorting and chasing. We are handing that part to AI so an engineer's time goes on your problem.
What is live and what is rolling out
We label each part honestly. This list is updated as features go live for clients.
Every request becomes a ticket
Live nowEmail, phone or portal, it lands in one queue with a reference number, so nothing is lost in an inbox.
AI sorts and prioritises
Rolling outAn AI assistant reads each new request, sets the category and urgency, and flags anything that has stopped work.
AI drafts, an engineer decides
Rolling outThe assistant drafts a first reply from your history and known fixes. An engineer checks it before anything is sent or changed.
Machines watched around the clock
Rolling outMonitoring software checks disks, updates and backups and opens a ticket when something drifts, often before you notice.
Routine fixes without the wait
Rolling outPassword resets, mailbox permissions and other routine requests handled by automation, with a record on your account.
The rules the AI works under
You are told when it is AI
Anything written or done by the assistant is marked as such. Nothing pretends to be a person.
A person is one step away
Reply to any message or phone 079 794 1083 and an engineer picks it up in helpdesk hours.
An engineer approves changes
The assistant can suggest and draft. Changes to your accounts and systems are checked by an engineer first.
Everything is on the record
Each action is written to the ticket, so you can see what was done, when and by whom.
Questions about AI in your support
Will I be talking to a bot?
For logging a request and routine questions, possibly, and it will say so. For anything else, or whenever you ask, an engineer takes over in helpdesk hours.
Is support available all day, every day?
The assistant can log and sort requests at any hour. Engineers work the helpdesk hours shown on this site. Urgent out-of-hours cover is agreed per client.
What does the AI see?
The content of the ticket and the history on your account, so it can sort the request and suggest a fix. Ask us for the detail of which tools are used and where they process data.
Can we opt out?
Yes. Tell us and your tickets are handled by an engineer from start to finish.
Not sure where your IT stands?
A free IT health check looks at your accounts, backups, updates and network, and gives you a short written report. No obligation.