Your IT, with nothing hidden.
Most businesses cannot say what they own, who can get into it or what last month's IT bill paid for. We think you should be able to see all of it, in plain language, without asking.
Seven things you should be able to see
This is the view we are building for every client. Some of it is in place and some is not yet, so each part says which.
What we did
Live nowEvery request is a ticket with a number, an author and a time. You can check where it stands at any hour, and read what Tess wrote and what the engineer changed.
What it cost
Live nowPrices are published. Licences sit on their own invoice line at the vendor's list price, and projects are quoted in writing before work starts.
Who holds the keys
Live nowAccounts, domains and licences are in your name. You hold the admin rights and passwords, and the documentation is yours whenever you ask.
What you own
Rolling outOne list of every device, account, licence and domain, with warranty and renewal dates, so nothing lapses by surprise.
Who has access
Rolling outWho can sign in to what, who has admin rights, and which former staff accounts are still open.
What is protected
Rolling outBackup results, the date of the last restore test, and how up to date each machine is, in a monthly evidence report.
What is at risk
Rolling outOpen risks in plain language, each with a recommendation and a cost. The free IT health check is the first version of it.
What we do not publish, and why
"Nothing hidden" is about your IT and our work for you. A few things stay private on purpose.
Other clients' information
You see your own systems, tickets and costs. Nobody else sees yours, and we do not name a client without written permission.
Details that would help an attacker
Your report says what is at risk and what is being done. It does not go on a public page, and firewall rules, network maps and recovery keys are given only to the people you name.
Passwords in chat or email
Tess and the helpdesk never ask for them, and we will not send one in plain text. Where a client needs a password vault, we set one up.
Numbers we cannot yet measure
We do not publish a response time or a resolution rate until we have the records to back it. When we do, the page will say how it was counted.
What we put in writing
These are the commitments in our agreement. Each one is labelled live or rolling out, and nothing moves to live until we can measure it.
No licence markup
Live nowMicrosoft 365 and Google Workspace licences are invoiced as a separate line at the vendor's list price.
Exit terms in plain sight
Live nowMonthly agreements end on 30 days' notice with no exit fee. On a 12-month agreement the months remaining are payable. Either way you keep your documentation, passwords and admin rights.
AI first response within 5 minutes, any hour
Rolling outEvery request is acknowledged, sorted and clarified straight away, and the reply says it comes from AI.
An engineer on critical incidents within 1 business hour
Rolling outFaults that stop work go straight to a senior engineer, not into a queue.
A monthly evidence report
Rolling outPatch levels, backup and restore tests, tickets handled by AI and by the engineer, and open risks.
Service credits when we miss
Rolling out5 percent of the month's fee for each missed commitment, capped at 20 percent.
Ask Tess anything about how we work
Tess is our IT Ops Manager (AI). She answers here at any hour, and a senior engineer is accountable for every ticket. Meet Tess
Not sure where your IT stands?
A free IT health check looks at your accounts, backups, updates and network, and gives you a short written report. No obligation.